Group motivational interviewing as a tool for implementing quality management systems in organizations
DOI:
https://doi.org/10.15257/ehquidad.2025.0017Keywords:
Quality management, Social Work, Organisational Culture, Processes, Motivational interviewingAbstract
Quality management in non-profit organisations dedicated to social action is an essential issue. Certifying quality management processes is complex and resistance to change in organisations does not make it easy. This article explores motivational interviewing (MI) as a tool in the implementation of quality management systems (QMS) in Cystic Fibrosis Associations in Spain (CFE). A qualitative approach methodology has been chosen using group interviews, participant observation, focus group discussions, and documentary and bibliographic analysis in 5 associations over a period of one year located in different autonomous communities. As a result, it has been seen that the use of MS seems to be useful for promoting change and achieving the commitment and motivation of the teams of the organisations for quality management. The Social Worker as an essential piece in accompanying these processes of change and improvement of non-profit organisations is evident, as well as its promoting role is essential to confirm the importance of quality management in a participatory way from the beginning, enabling a diagnosis and a roadmap to be followed by all the agents involved.
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